HSRC provides data analysis and performance monitoring to San Diego
County Behavioral Health Services in support of their Quality
Improvement (QI) Unit. This large project also involves tracking and
evaluating Mental Health Services Act programs and services, reporting
on MHSA programs at the County, level of care, and program levels.
As part of this effort we work closely with stakeholders throughout
the public mental health system. This includes the Behavioral Health
administration, with whom we collaborate to refine evaluation
strategies, QI members, contract representatives (COTRs) who can
provide detailed information on monitoring of programs, program
administrators who can provide insight into the challenges of measuring
outcomes of their clients, program staff who provide input on the
clinical usefulness of evaluation measures, and clients who provide
feedback on the perceived usefulness of outcomes measures, and who are
consulted regularly to assess satisfaction with services as well as
service needs and gaps.
HSRC works collaboratively with many diverse interest and stakeholder
groups including consumer, community, and healthcare organizations.
Evaluation related activities have included running focus groups and
interviews with stakeholder advisory groups, developing research
measurement tools for providers and then training hundreds of providers
in their use, validating measures in clinical settings with consumers,
and reporting and dissemination of research results to providers and the
The breadth of our involvement in the public mental health system
adds a depth of understanding that both strengthens our evaluations and
orients them to be more client and recovery focused. Our involvement
also makes our findings more credible and more useable to stakeholders
who ultimately make or are affected by decisions regarding mental health
services or strategies.